Privacy Policy

POLICY

Dr Christine Hall operates the http://drchristinehall.com website (the “Service”). We are committed to protecting and respecting the privacy of the users of the Service. This privacy policy (“Privacy Policy”) sets out the basis on which your personal data, as a user of this Website, will be processed by us as a controller.

We may use your data in connection with your request for or to provide and improve the Service. In accordance with UK and European Economic Area (“EEA”) data protection laws, we are the controller of the personal data that you provide to us or that we collect from you. Please read the Privacy Policy carefully to understand how we will use your personal data. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://drchristinehall.com.

Definitions

Service

Service is the http://drchristinehall.com website

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Types of Data Collected and How we Collect this Data

Personal Data

While using our Service, you may provide us with personal data, by filling in forms, or by corresponding with us by post, phone, email or otherwise. We may collect and process such personal data in accordance with this Privacy Policy.

Personal data may include, but is not limited to:

Email address
First name and last name
Date of birth
Gender
Title
Phone number
Residential address
Billing address
Bank account and payment card details
Transaction data including details about payments from you and other details of services you have purchased from us
Usage Data and Technical Data

We will collect your express consent to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

If you choose to withdraw your consent to receiving these marketing emails, we will still be able to send you service emails that are necessary for our communication with you.

Usage Data and Technical Data

We may automatically collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information about how you navigate and engage with our Service and download materials and online activity data such as clickstream data, page interaction information, your preferences (including country and language) and methods used to browse away from our content or Service.

We may also automatically collect data regarding general technical use of our Service, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also receive technical data about you if you visit other websites through our Service using our cookies. For more information about cookies, please see our Cookie Policy.

We may also receive personal data about you from various third parties such as technical data from analytics providers like Google and financial and transaction data from the payment providers we use.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Service may become inaccessible or not function properly.

Use of Data

We will only use your personal data when the law allows us to. Most commonly, for the following purposes:

To register you as a new patient
To provide and maintain our Service including managing payments and collecting any recovering money owed to us
To managing our relationship with you which will include notifying you about changes to our Service, our terms or this Privacy Policy and asking you to leave a review or take a survey
To provide customer support
To use data analytics so that we can improve our Service, marketing, customer relationships and experiences
To monitor the usage of our Service
To administer and protect our business and our Service including detecting, preventing and addressing technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer if you have provided your express consent or, if you are an existing customer, that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We will only use your personal data where we have a valid legal basis to do so.

We may process your Personal Data in the following circumstances:

Where we need to perform a contract we are about to enter into or have entered into with you
You have given us permission to do so
To comply with the law

Generally, we do not rely on consent as a legal basis for processing your Personal Data although we will get your consent if you sign up to direct marketing communications via email or text message and you are not an existing customer of ours. You have the right to withdraw consent to marketing at any time by clicking on the unsubscribe link in our communications.

Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

Retention of Data

The Taktouk clinic will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We store your Personal Data in line with legal, regulatory, financial and good-practice requirements.

The Taktouk Clinic will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Disclosure of Data

By using the Service, we may need to disclose your Personal Data to the following categories of third parties in limited circumstances so that we can operate our Service and comply with our legal duties.

Legal Requirements

We may disclose your Personal Data if reasonably necessary with regulators, law enforcement agencies or where mandatory in the good faith belief that such action is necessary to comply with a legal obligation, to assist in the prevention or detection of crime or to protect the safety or any person.

We may also share your Personal Data:

To protect and defend the rights or property of The Taktouk clinic
To enforce our agreements with you
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Security of Data

We will ensure we put security measures in place to protect your Personal Data from being destroyed, lost or shared with somebody that should not see it.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights.

If you wish to exercise any of the rights listed below, please contact us at: info@drwassimtaktouk.com.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. .

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where services relied on your consent to process your personal information.

We will respond to all requests we receive from users in accordance with applicable data protection laws. Please note that we may ask you to verify your identity before responding to such requests. In some cases, we may reject requests for certain reasons (for example, if the request is unlawful).

You have the right to complain to a Data Protection Authority or the national courts about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA), which in the UK is the Information Commissioner’s Office (ICO, www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us.